XXXcv@XXX.comPermanentAddressCampusAddress(until5/22/2013)No.67,Lane123,JobRd.JobDistrictNo.76,Lane321,XXXBeijing200070Shanghai100070(+86)138-0013-8000(+86)138-1234-1234JOBOBJECTIVESummerInternfrom6/12-8/12SUMMARYOFQUALIFICATIONSOverfiveyearsofcustomerserviceexperienceExperienceconductingresearchandmakingpresentationsOutgoing,personable,andenjoyworkinginteamsandongroupprojectsEDUCATIONXXXUniversityShanghaiB.A.PoliticalScienceMinor:ChineseStudiesExpectedin5/13WORKEXPERIENCEXXXUniversity,Shanghai,CareerCenter8/11-presentPeerAdvisorDeliveredmorethan12hour-longoralpresentationstoavarietyofstudentgroupsCompiledpresentationmaterialsonserviceorientedtopicsfornumerousUCBerkeleystudentgroupsandorganizationsWorkedcooperativelyonateamofeighttopublicizecareerfairsandworkshopsShanghaiUniversity，Shanghai1/10-presentCustomerServiceRepresentativeAddressedtheneedsofhundredsofconsumersfromavarietyofracialandethnicbackgroundsEfficientlyattendedtocustomercomplaintsandhandledemployeeconflictresolutionXXXCompany，Shanghai6/09-7/09PromotionalAssistantWorkedcooperativelywithagroupoffifteenindividualstoeffectivelyexecute4thofJulypromotionalactivitiesInteractedwithhundredsofmen,women,andchildrenwhilegivingawayitemsforastatewide4thofJulyeventClinicalPsychology,ShanghaiMedicalCenter6/09-8/09ResearchAssistantGatheredandprocessedstatisticaldatafromnumerousparticipantsthatwasultimatelyusedinanationwidesurveyHotDogonaStick,Shanghai6/08-8/09AssistantManagerAnalyzedandimplementednewschedulingsystemresultinginprofitincreaseandstoreefficiencyKeptaccurateaccountoflargesumsofmoneyandfinancialtransactionCoordinatedandsupervisednumerousrecreationalactivitiesandeventsforsixteenemployeesCOMPUTERSKILLSMSWord,MSExcel,PowerPointResearchexperienceonGLADIS,MELVYLlibrarydatabases